Frequently asked questions
Last updated: August 17, 2026
Quick answers about shopping, shipping, payments, and our no-return policy at TheGboutique.
Which areas do you deliver to?
We deliver to the West Bank, Jerusalem, Abu Ghosh, interior cities, and Eilat. Exact fees and timing are listed on our Shipping page and at checkout.
What payment methods do you accept?
We accept credit/debit card and Cash on Delivery (COD) where enabled. Available methods are shown at checkout.
How do I track my order?
After your order is confirmed, our team updates you by phone or WhatsApp. Contact us anytime with your order number for the latest status.
Can I change or cancel an order?
If the order hasn’t been prepared or shipped yet, message us as soon as possible. Once an order is out for delivery, changes may no longer be possible.
Do you offer free shipping?
When a free-shipping threshold is active, it appears at checkout and on the Shipping page. Otherwise standard zone rates apply.
Do you accept returns or exchanges?
No. All sales are final. We do not accept returns or exchanges. Please check size, color, and product details before you order. If a parcel arrives damaged or we sent the wrong item, contact us right away with your order number and photos.
Are the products authentic?
Yes. TheGboutique carries curated pieces from trusted multi-brand labels. Product details are listed on each product page.
How can I contact you?
Use WhatsApp for the fastest reply, or email hello@thegboutique.com. Customer care hours are listed in the site footer.
Still need help? WhatsApp us or write to hello@thegboutique.com — we’re happy to assist.